Because of the large amount of victims and claimants, limited capacity and learning curve, we only work with clients, whose complaints and claims are proven and found legitimate by the Foundation. For this purpose, we cooperate with a trusted gaming-expert in the field who carefully reviews and assess each case that reaches the Foundation.

As most clients and cases usually differ, they often require a taylor made approach regarding individual needs and case specifications. In general, when a player prefers the Dutch court to judge their case, the Foundation works on a contingency fee basis (‘no cure no pay’). The way the Foundation prefers to work is the potential client providing us a summary and evidence by filling in our form, followed by a phone/whatsapp/skype conversation. If our experts and attorney deem your case legit and solid enough, a way a case may be handled is by having it transferred to the Foundation. This way, SBGOK is able to pool cases which lowers court and bailiff fees, plus we do not run the risk that once we put time, effort and money into a case, the licenseholder or corporate director refunds the player directly and subsequently doesn’t reimburse our costs.

In case – after assesment – the Foundation decides not to represent you as our client, that does not mean we think your claim is not legitimate or proven. It simply means we are of the opinion the Foundation cannot to be of added value. In that case we might be able to advise you and/or referring you to other lawfirms or experts in the field.